FAQs

Yes, if you live in the Auckland region, you can book a free measure here and take the stress out of measuring. We bring our samples with us and are happy to answer any questions you might have.

It takes us up to five working days to manufacture custom roller blinds and seven working days to make made-to-measure venetian blinds.

Roller Blinds: 5 working days

Venetian Blinds: 7 working days

Honeycomb Blinds: 15–20 days

If you’re on a tight schedule, our “Express“ service ensures faster manufacturing times:

Roller Blinds: Manufactured in 3 days, dispatched on the 4th day

Venetian Blinds: Manufactured in 5 days, dispatched on the 6th da

This service is available for an additional fee of $50 per order. Please note, express processing applies to orders with up to 10 blinds. For more details, visit our Express Service page.

Once you place your order, it typically takes a few days for production. After that, shipping usually takes a few more days, depending on your location.

Shipping costs are calculated at checkout based on your location and the size of your order. We also offer free shipping on orders over $499.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor its progress.

If your blinds arrive damaged, please contact our customer service team right away. We’ll arrange for a replacement or refund as quickly as possible.

If you need to change your shipping address, please contact us immediately. We’ll do our best to update your address before the order is shipped.

If you’re not home, the delivery service will leave a notice with instructions on how to arrange for a re-delivery or where you can pick up your package.

Currently, we do not ship to PO boxes. Please provide a physical address for your delivery.

We aim to deliver your order as quickly as possible, but we cannot guarantee specific delivery dates. Once shipped, you can track your order and plan for its arrival.

Due to the custom nature of our made-to-measure blinds, we do not accept returns.

Order cancellations may be possible within a short window after placing the order. Please contact our customer service team as soon as possible to discuss your options.

If you receive the wrong item, please contact our customer service team immediately. We will correct the error and send you the correct blinds.

We recommend double-checking your measurements before placing an order. If you realise there was an error, please contact us immediately to see if changes can be made before production begins.

Yes, we offer a warranty on our products. Please refer to our warranty policy for specific details and coverage.

Since our blinds are custom-made, exchanges are not possible. However, if there is an issue with your order, please contact our customer service team for assistance.

We strive to ensure you are satisfied with your purchase. If you have any concerns, please reach out to our customer service team, and we will do our best to address them.

At Discount Blinds, we offer a wide range of made-to-measure blinds and curtains, including Venetian blinds, vertical blinds, roller blinds, Roman blinds, honeycomb blinds and various styles of curtains.

Yes, all our products are 100% New Zealand owned and operated. We take pride in manufacturing our blinds and curtains locally.

Our blinds come in various materials, including aluminium, timber, and fabric. We also offer different finishes like painted and stained options.

We offer a wide selection of colours and patterns to match any decor. You can view our full range of options on our website.

Yes, we offer a range of child-safe options, including cordless and wand-operated blinds. Safety is a top priority for us.

Yes, we offer fabric samples so you can see and feel the materials before placing an order. You can request samples directly from our website.

No, we don’t, but we’ve made our guides super easy to follow so you can measure and install your blinds with confidence!

We provide detailed measuring guides on our website to help you measure your windows accurately. Our guides include step-by-step instructions and illustrations to make the process easy.

You’ll need a metal tape measure, a pencil, and a piece of paper to jot down your measurements. For the best accuracy, use a metal tape measure instead of a fabric one.

While we don’t offer in-home measuring services, our customer service team is always here to help. You can contact us with any questions or concerns about measuring your windows.

Each order comes with easy-to-follow installation instructions. Additionally, you can find installation videos on our website to guide you through the process step-by-step.

You will typically need a drill, screws (which are usually provided), a screwdriver, a tape measure, and a pencil for marking. Some installations might also require a level to ensure your blinds are perfectly straight.

Our blinds are designed for easy DIY installation. As long as you follow the provided instructions and use the correct tools, you should have no problem installing them yourself.

If you run into any problems during installation, don’t hesitate to contact our customer service team. We’re here to assist you and provide guidance to ensure your blinds are installed correctly.

Yes, certain rooms like bathrooms and kitchens might require moisture-resistant materials. Be sure to select the appropriate blinds for these environments, and always follow specific installation instructions for these areas.

Using a level during installation can help ensure your blinds are straight. Measure and mark your brackets carefully, and double-check their alignment before securing them.

For large or high windows, you might need an extra pair of hands to help with the installation. Ensure you have a sturdy ladder and follow safety precautions when installing blinds in hard-to-reach areas.

Most blinds can be removed by unscrewing the brackets and carefully taking down the blinds. Be sure to keep any screws and brackets that can be reused, and dispose of the old blinds properly.

Yes, all our blinds are made-to-measure to fit your square windows perfectly. Just provide your measurements when placing your order.

You can choose from a variety of materials, colours, and patterns to match your decor. We also offer different finishes and control options to suit your preferences.

Unfortunately, we only offer blinds for square windows at this time.

Yes, you can personalise your blinds with different control options, such as wand control or cord control, depending on your needs.

Absolutely! We offer blinds in materials like aluminium, timber, and fabric, with various finishes and styles to choose from.

When placing your order, you’ll be prompted to select your preferred material, colour, pattern, and control type. Simply follow the steps to personalise your blinds to your liking.

Yes, we offer fabric samples so you can see and feel the materials before placing your order. This helps ensure you choose the perfect option for your space.

Our customer service team is always here to help. Feel free to contact us for personalised advice on selecting the best materials, colours, and styles for your home.

Yes, you can order matching blinds for multiple windows. Just provide the measurements for each window and select the same personalisation options for a cohesive look.